Their webpage claims that they are “dedicated to client
satisfaction.” Well, from what I’ve experienced, they have no clue what that
even means.
Last night, our A/C stopped blowing cold air. We called Kemm
Smith (President of
A Comfortable EnvironmentHVAC Company), the guy who installed our A/C about a year and a half ago.
It was around 8:30 p.m. and it was 83 degrees inside our home. We desperately
needed to schedule an appointment!
 |
| The A/C may not blow, but this company does! |
Kemm Said that it sounded like the system was definitely not
working right (seeing as though it was hotter inside than it was out, we were
inclined to agree). He told us that he
would be over the next morning (8/23/14) between 10:00 and 11:00. He advised us
to turn the system off for a couple hours and then see if it works again. We
were thinking “Really, the turn it of and turn it back on approach works with
HVAC too? Okay, we’ll try it!” He said “If it works, call me in the morning and
let me know.”
It did not work.
We lined up every fan that we own to try and keep cool.
That didn’t work much either.
We were miserable all night; the only thing that got us through was the thought that A Comfortable Environment would be out in the
morning. Well, that and the box of popsicles that we devoured!
10 O’clock came and went, as did 11. At 11:45 we decided to
call Kemm to make sure he was still coming. When he answered his phone, he was
rude and immediately started yelling at my wife. “Why didn’t you call me?” he
asked. “Because you said to call you if it started working again…and it’s not
working again.” she responded. To which he asked, “What am I supposed to call
all of my customers regardless? Well, I’ll have to send someone else (thank
god).
Hey Kemm, if this is
how you usually treat your customers, don’t worry about calling them because
you won’t be in business long enough to have any more customers.
So now I’m hot, in many aspects of the word (not
all aspects because I’m not good looking). I’m upset as to how my wife was treated, I look at the thermostat which reads 86
° and I get even more hot! I’m actually sticking to my chair as I write this!
There’s a knock at the door. It’s 1:40 and they’re here! I’d
dance a jig if I weren’t stuck to my seat…it’s Kemm’s son, “ready” to work on
our A/C.
Apparently there’s a low voltage issue so the guy bypassed
the control board by wiring straight to the contactor. I asked if he planned on
coming back at some point to replace the defective board (which is still under
warranty) and he said, “Oh, it can work like that forever.”
That may be, but I’d rather have our system—which is still
under warranty—not be rigged “forever.”
[UPDATE]
It’s now 3:30 P.M. and the temperature has actually risen.
It’s now 89°!!!
We called Kemm again and surprise…his attitude has not improved. He
proceeds to inform us that his son “says that it’s workin’ so it’s workin’.” He
then tells us that it’s hot outside today, perhaps the hottest day of the year
and that some A/C’s wont even cool to 80°.
We don’t doubt that, it is hot! Just ask Siri:
But, why would our temp RISE to 89?
He said that he’d send his son back but he’s busy so he doesn’t know
when he’d make it back.
So, know we’re waiting in the slow cooker that we call our home to see
when someone gets here and what B.S. is fed to us next…
[UPDATE]
He has arrived! It’s now 91° in our home. He spends about an hour
outside before even letting us know that he’s here. Then he comes to the door
and tells us the he’s sorry but it won’t be fixed until Monday. “There’s a leak
somewhere and we’ll be out here first thing Monday morning to find it.”
I ask how bad the leak is. He tells me it’s pretty bad and that he
just filled it up. “What was the charge the first time you checked it?” I
asked. His reply: “I didn’t check it.”
Wait…. it’s been a while since I worked on A/C’s but isn’t that
supposed to be one of the first things you check????? Also, doesn’t that mean
that it’s possible that there wasn’t a short in the board and the unit simply
wasn’t running because it was low on Freon? Who knows? Although this whole situation has got me thinking: maybe I should be an A/C guy…I can
not-fix things just as well as these guys!
I hope that I didn't make a mistake when I talked to the guy, but I felt that it
had to be done. He apologized for not checking the Freon the first time and
blamed it on the locking caps that they put on when they installed the unit. Apparently he did not have a key to unlock them. I
told him that I understand mistakes happen and I'm more upset by how his father spoke to my wife.
That is just not cool! (Pardon the pun)
So now we have to cook for another day.
It’s now 11:00 A.M. on Monday August 25th and I’m still waiting for them to show up, call, or something. Maybe I just don’t understand what “First thing” means?
I cannot wait to see what lame excuses are to follow…
 |
| Screenshot from company homepage |
